Career - Call Center Agent

Region: Jakarta
Responsibilities:
  • Handling complain from customer
  • Report and record all complain
  • Give and receive the best solution to customer
  • Give the best answer regarding the complain
  • Follow up the complain to related department / third party
  • Monitor the complain progress to related department / third party
  • Monitor the network and give daily report
Requirements:
  • Candidate must possess at least a Bachelor's Degree in Telecommunication Engineering / Electrical Engineering / IT or equivalent from a reputable university with a minimum GPA of 3.00.
  • Candidate must be able to operate computer, windows, Microsoft office (excel, word, power point), email, web, etc
  • Basic knowledge about telecommunication / IT industry
  • Can speak Indonesian & English both oral and written
  • Willing to work in shift
  • Good looking, attitude and dicipline
  • Experience in FTTH and ISP call center min.1 Year (recommended)
  • Able to work under pressure and team work
  • Fresh graduate are welcome to apply
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